Policing: Further Adventures on Twitter
Over the past 24 hours, the Local Policing Unit from Birmingham South have been tweeting live incidents and their officers’ responses to them. Armed only with a hashtag (#bsp24) and a new twitter account, they have ventured out into the world of social media. Judging by the excellent feedback they have received, I am sure they will be extremely pleased with the results.
Two weeks ago, I spoke to the Commander from Birmingham South, Phil Kay, and discussed the idea with him. He is really forward thinking and had already set the ball rolling with his communications team. At that point they had around 70 people following them on Twitter. By the end of the 24 hour output they had well over 1000.
I have blogged before about the need for police forces to engage more pro-actively in the area of social media, and the example above really does illustrate the point. The communities of South Birmingham clearly want to engage with and talk to the Police. The Commander and his staff now have the ability to communicate with 1000 more people than they had at this point two weeks ago, and perhaps more importantly (and this is the key strength of social media), the community has a way to talk back.
Throughout my years in the Police, we have always struggled to get some communities to engage with us. We labelled those communities as ‘hard to reach.’ It turns out that they were not that hard to reach, we were just reaching in the wrong places. Social media platforms provide us with an absolutely fantastic opportunity to have conversations with people, to recognise their problems and to tell them what we are doing about them.
In the 18 months or so since I first blogged about this issue, the situation in UK policing has improved significantly, there are now some fantastic examples of officers using social media in new and innovative ways. However there are still large areas where there is no social media presence, where officers are actively prevented from engaging by force policies which have simply not caught up with the technological advances of the last decade.
There are now hundreds of officers up and down the country using social media. To my knowledge no riots have been triggered, no officers have been sacked, we have not had to spend huge amounts of money and there have been no breaches of the official secrets act. What we have had is lots of conversations with the people we police and forged some really positive relationships.
To those police areas not currently engaged, I ask the same question as I did in my first blog; Why are you waiting?