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That ain't gonna happen

How many times in your life have you heard “That ain’t gonna happen” from a supervisor, a co-worker, a friend about one topic or another? How many times have you heard that phrase in particular from a senior officer about your department adopting new procedures, new technologies, and maybe even about your department using Social Media? “That ain’t gonna happen” can sometimes be the motto of people who cannot see beyond the way things have been done for years. Things can feel comfortable when there is no change. The words, “That ain’t gonna happen,” are ones I could live without ever hearing again, although I know I will. It seems there is always a naysayer. But, I’ve also heard those words magically turn from “That ain’t gonna happen” to “How soon can we get it done?” Sometimes all it takes is a little perseverance and patience.

If you would like to champion the cause for Social Media in your department, here are some ideas to help you present a good case for it.

  1. Learn as much as you can about social media and what it offers. Read about the benefits and pitfalls.
  2. Start using social media for yourself. Get your feet wet. See how it all works.
  3. Become the resident expert in social media – attend seminars, read everything you can about it online, follow the experts on Twitter, etc.
  4. Research how other departments your size are using Social Media. Talk to them and find out what works and what does not. What are their policies?
  5. Write up a list of different sections of your department and how social media could help them get information out to the community or how they can receive information from the community.
  6. Write-up a strategic plan for the department’s use of Social Media, including who will monitor the accounts, what will be posted, etc.
  7. Present your plan to your immediate superior and get them to buy in. Let them know how this plan will benefit him/her and how it can make them look good too.
  8. Present this plan to your command staff in a professional manner. Include your research, a well thought out implementation plan, and a preliminary Social Media policy for your General Orders.

If you meet with resistance, remember to always pick your battles wisely. Law Enforcement holds dear it’s long and storied traditions. If you have a command staff that is open to new ideas and is not afraid to try new things, you are golden. But if you have a command staff that sees Social Media as a potential threat, you are in for an uphill battle. And sometimes it’s best to wait until leadership becomes more open to the idea.

If you meet with positive response, great! Implement your plan and be proud of your efforts and continue to work to make it successful. If you are met with resistance, hang in there. You may be able to try again at a later time. One thing is for sure, if you do not try, you can be positive “that ain’t gonna happen.”

Why police forces should not move to Google+

Google plus was launched in a ‘restricted beta’ form recently, and there has been lots of interest in how the search engine giant has approached social media. Google’s track record in coming up with something to compete with Facebook and Twitter has not been untroubled – Google Wave is no more (despite being a brilliant concept, it was too complex for people to grasp easily) and Google Buzz is a forgotten backwater in social media terms. So why do I think that forces should not engage with Google+?

1. Too early – despite high demand for invites (which have been limited by Google) it is too early to say what the takeup will be on Google+. The technology is very slick (Two standouts for me are the ability to separate personal and professional posts via the use of G+ Circles, and the fantastic feedback/bug reporting tool, which you really must try), but slick technology will only work if people are using it. It is too early to say if people will abandon Twitter or Facebook for G+, or use it alongside existing social media platforms.

2. Not ready for business – Google themselves say that the beta site is not yet ready for business, and whilst some are already using personal profiles to build a business presence, I think that there may be some extra business features that are planned that will be worth waiting for. Remember that this will be the first serious social media platform that has been developed from the ground up since businesses started getting serious about social media. Facebook and Twitter have developed from essentially personal tools – and it shows.

3. Clarity – Google+ looks like another social media platform, and in many ways it is. What is interesting to me is the strengths that Google bring to this field, which others lack.

* Integration – Google own YouTube (which incidentally is the world’s second largest search engine…after Google), the online photo site Picasa, the blogging site Blogger and many more tools, which are either leading the field or second/third level contenders. They have an integrated calendar, one of the leading mobile smart phone operating systems (Android), and have launched their own PC operating System (Chrome) alongside Chrome Browser. Each of these is or will be integrated into G+ in many different ways. I imagine that these integrations will adapt over time in response to customer demand. Until detail of how integration will work in practice is made clear I think it makes sense to hold fire on a move into G+. Crucially for those already using non Google services like Flick’r and WordPress, or other browsers and smartphones how non-Google services are integrated into G+ may also change. Google likes to own everything in a process, and forces wishing to move may find that they need to migrate existing platforms to Google platforms to get the best out of G+.

* Search – Google own the world of search, and already have pretty good search links with Twitter (although much less with Facebook). The rise of social media is in some ways a threat to the traditional search engines, which rely on static websites and incoming links to identify high quality content. Social media updates – often ephemeral and short – are harder for search engines to rank, and most rely on some form of user ‘thumbs up’ to rank good content (likes, re-tweets, follows etc). G+ is heavily integrated with Google’s +1 button which you will see increasingly on many websites. This has the benefit for Google of increasing their search effectiveness by taking account of this user input, but exactly how this will affect existing website search results is hard to say at this stage.

* Privacy – Google’s record is reasonable here, but they make profit from selling user information to advertisers, and are far better at this that either of the two leading social media networks. Whilst I am taken with the possibilities of having a single account that allows me to share personal and professional updates with different circles, I am cautious about how this information may be used by Google. Currently I use Facebook mainly for personal and Twitter for professional information, with a second Twitter account for specific interests. Many others have multiple accounts on Facebook for the same reasons.

4. History – the tech world is littered with examples of superior technology that came along too late (Mini Disc which failed to compete with emerging MP3 players) or was allied with the wrong partners (Betamax, which failed to get the content in the VCR market). Public opinion can be surprisingly hard to predict (look back at early coverage of the Nintendo Wii for examples of people dismissing this console as simple, low powered, and having a silly name). There is little early adopter benefit to getting on board with G+ yet, so history would teach us to wait, to be patient and see what happens over the next few months.

5. Still learning – police forces in the main are only just coming to grips with Twitter and / or Facebook. One or two have ventured further afield and looked at blogs, Flick’r and YouTube. Adding another possible platform into the mix, before the benefits are clear, is just not sensible at this stage

Of course you may well be curious about G+. If so go and have a play (you may still need an invite, but there are plenty of people with them – ask me if you are desperate!). This post from the Marketing Professor gives 40 tips for newcomers, just to get you started. (Hat tip to Stuart Davis for this link)

Social Media Handbook for Police: Part 12

Welcome to the the next instalment in my series of social media tips. These are aimed primarily at a police audience, but hopefully applicable to a wider group of people too, especially those in the public sector. This series of posts will aim to identify some good practice and useful hints and tips for police officers and staff to consider when using social media.

Part 12: Even More Operational Uses

Parts 10 and 11 of the handbook tackled using social media in public order and major investigations. As I said there, I hear a lot of scepticism about whether it is any use operationally – so called ‘real policing’.

Intelligence

Early adoption of social media can pay dividends when looking for intelligence. Whether it is in response to community concerns, seeking witnesses to identify graffiti tags, or in getting an early heads up on protest marches, social media has a part to play alongside traditional methods of policing.

Policing of Protests

EDL/UAF protestOne of the best examples of using social media in policing of protest marches was for an English Defence League (EDL) march in the West Midlands. The tweets below are from the EDL supporters, the general public and the police, and use the #EDL hashtag so people can follow the conversation. The police simply use the same hashtag to talk to those involved.

The conversation starts with EDL supporters drumming up support for their march:

EDL > Protest in Dudley today, come and support #EDL

This is then picked up and ReTweeted by the public to their followers, spreading the message:

Public > RT Protest in Dudley today, come and support #EDL

Then it starts to get interesting…

EDL > Muslims with knives rioting in Dudley #EDL
Public > RT 100s Muslims with knives rioting in Dudley – get here! #EDL

At this stage things look like they are getting out of hand.

Police> There are no Muslims rioting in Dudley – all quiet #EDL

Public > RT police say There are no Muslims rioting in Dudley – all quiet #EDL

Notice how the police clarification is spread by ReTweets by the public. Then the EDL supporters try again:

EDL > #EDL supporter stabbed by Muslim in Dudley
Public > RT #EDL supporter stabbed by Muslim in Dudley – come and support us
Police > #EDL no one stabbed, this is misinformation. Follow for accurate facts

At this stage the public start to realise who is the trusted source in this conversation:

Public > #EDL misinformation being spread by EDL – listen to police tweets
Public > #EDL police say no one has been stabbed- EDL lying

That doesn’t stop the EDL supporters trying again:

EDL > #EDL police allowing muslims to attack whites in Dudley
Police > #EDL no one has been attacked in Dudley
Public > #EDL don’t react to EDL lies – police say no one been attacked
Public > #EDL thank you police for accurate tweets

As you can see this time the public are not fooled. A number of forces have since used similar tactics to talk to march organisers and participants in real time as the event occurs. Nick Keane from the NPIA likes to say ‘imagine that the police voice was missing, and how the conversation might have changed then‘.

This post was previously published on Partrdigej’s blog.

Related posts:

Using Twitter Hashtags for Emergency Management by Scott Mills

Seizing the Virtual Scene by Lauri Stevens

West Midlands (UK) Police: Twitter on the Frontline by Mark Payne

Previous posts from the Social Media Handbook Series:

Part 1: What Social Media networks should I use?

Part 2: How do I get followers / friends ???

Part 3: Policies / Strategies / Guidance??

Part 4: Ten things to have on your page to drive up interest??

Part 5: What to do when things go wrong

Part 6: We don’t do that here

Part 7: Basic Guides – Twitter and Flick’r

Part 8: Connect it all together

Part 9: Talk to local people

Part 10: Operational Uses

Part 10: More Operational Uses

Justin Partridge

Justin Partridge is a senior manager for Lincolnshire Police in England. He also works on Local Policing and Partnerships for the Association of Chief Police Officers (ACPO).

Justin Partridge has worked in the public sector since leaving university, and for the police since 2003. After being one of only three non-sworn staff selected for the prestigious Police Strategic Command Course (for those who aspire to the most senior posts in UK policing), he started working on the national Local Policing and Partnerships area with chief officers from across the UK, and with partners from the Home Office, NPIA, APA and elsewhere.

Justin is passionate about making a difference to people, and see social media and new technologies having a major role in this – especially in policing and the wider public sector. He blogs on a variety of issues, predominantly around police and technology, and can be found on Twitter talking about much the same.

CCSO Broadens Its Communication Reach With QR Codes

The QR code is the latest addition to the Collier County Sheriff’s Office’s technological communication toolbox.

The QR code, or Quick Response code, is a two-dimensional bar code that contains text, URL, or other data. By scanning the QR code with a smart phone camera or bar code scanner, users are connected with a website or video that offers additional information on the topic.

“We are always looking for new ways to provide the community with safety information,” said Sheriff Kevin J. Rambosk. ‘We must reach out to the community in as many ways as possible, and with the ever-increasing popularity of smart phones we see QR codes as a tremendous communication opportunity.”

CCSO sees a broad range of potential uses for QR codes. For example, a QR code on a flier about a crime could link to a video obtained from a surveillance camera or the page on www.colliersheriff.org where citizens can submit a tip. QR codes on agency business cards could link to www.colliersheriff.org.

CCSO is already putting the codes to work. A QR code embedded into a press release about fireworks safety linked to an agency-produced video with more detailed information on the same topic. Fliers for the upcoming National Night Out against crime carry a QR code that links to a page on the agency website that contains details on all NNO activities throughout the county. A press release informing the community of a reaccreditation inspection by the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA) linked readers to the CALEA website so they can learn more about the stringent standards accredited agencies like CCSO must meet.

“We are finding that a QR code can give us the ability in some cases to provide additional context to our messages and in other cases to add another dimension of information,” said CCSO Public Affairs Manager Karie Partington. “We see it as a great communication tool.”

Michelle Batten is a CCSO Public Information Officer

Related stories:

Social Media Quick Tip: Turn Off Facial Recognition on Facebook

Otherwise people you don’t know (and therefore don’t know you’re a police officer) will tag you more readily

Facebook is at it again–turning on a new feature by default and leaving it up to the user to figure out what it means and how to opt out. This time it’s tagging suggestions based on facial recognition, which is another threat to law enforcement officers’ safety.

The way it works is when a user tags friends, Facebook uses its facial recognition technology to identify others and suggest friends you should also tag. What this means to you is that the likelihood of getting tagged, even by people whom don’t know you–and therefore also don’t know you’re a police officer–can tag you more readily.

Here’s how to turn it off:

1. Click on “Account” in the upper right pull-down menu.
2. Select “Privacy Settings.”
3. Select “Customize Settings” (it’s in the blue font in the middle of the page).
4. In section called “Things Others Share,” see “Suggest Photos of Me to Friends” and click “Edit.”
5. Choose “Disable.”

This is also a good time to remind your friends and family to not post photos of you in the first place.

This Social Media Quicktip was first published on LawOfficer.com.

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